Returns & Refund
Refund Policy
At RaveMaxed, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will do our best to help.
Return Window
Customers may request a return within 14 days of receiving their order.
To start a return, contact us at:
Returns sent without prior authorization may not be accepted.
Return Eligibility
To be eligible for a return:
- The item must be returned in its original condition and packaging
- The item must not show excessive wear, damage, misuse, or modification
- Proof of purchase may be required
- Customers may be asked to provide photo or video evidence for claims involving damage, defects, or incorrect items
We reserve the right to inspect returned items before issuing a refund.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us within 48 hours if you receive:
- a damaged item,
- a defective item,
- or the wrong item.
Include clear photo or video evidence when contacting support.
Where appropriate, we may first offer troubleshooting assistance, replacement parts, a replacement item, store credit, or a partial refund before authorizing a full return.
Non-Returnable Situations
Returns and refunds may be denied for:
- Damage caused by misuse, modification, excessive force, improper handling, or accidental damage
- Items returned in used or damaged condition
- Unauthorized returns sent without approval
- Change-of-mind requests after significant use of the product
Return Shipping
Customers are responsible for return shipping costs unless:
- the wrong item was sent,
- the item arrived damaged,
- or the item is confirmed to be defective under applicable consumer protection laws.
Shipping costs are non-refundable unless required by law.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
We reserve the right to reduce or deny refunds if returned items are found to be damaged, used beyond reasonable inspection, incomplete, or altered.
Contact
For any return or refund questions, contact:
Nothing in this policy affects your statutory rights under applicable consumer protection laws.